Auto dialers are indispensable tools for insurance agencies. They help companies to improve their lead generation. This technology also simplifies the process of making outbound calls to clients and tracking prospective leads.
Does your insurance agency need to purchase an auto dialer to help you contact more sales prospects within an hour? In this article, you'll learn about the top auto dialers available for insurance agents on the market. If you don't already own an auto dialer, we'll tell you how this technology can assist you in selling insurance policies to your prospective clients.
You'll need an auto dialer if you buy Internet leads in bulk. After reviewing this article, contact SmartFinancial for advice on how to keep your sales funnel full of prospects that are highly qualified Internet leads: 877.323.7750
What Are Auto Dialers?
The statutory definition of an automatic telephone dialing system (ATDS) is a device that can save or produce random or sequentially generated phone numbers and dial them.
An automatic dialer is a device that insurance agencies and independent agents to use to improve their lead follow-up procedures. Using this technology is a more efficient way to make outbound calls than manually dialing each number. Following up with prospects when you don't make a sale on the initial call is important for all insurance agents. Without a dialer, it's hard to keep track.
Are Auto Dialers Illegal?
Some auto-dialing software is illegal in the United States when it does not meet the qualifications outlined by the Federal Communications Commission (FCC) and laws.
Telephone Consumer Protection Act (TCPA)
In 1991, the U.S. Congress passed the Telephone Consumer Protection Act (TCPA). According to the Federal Communications Commission, this law restricts the use of auto-dialing software to make telemarketing calls, automatic telephone dialing systems, and artificial or deliver pre-recorded messages. These statutes apply to common carriers and marketers as well. TCPA rules apply to common carriers and other marketers.
In 2015, FCC Chairman Ajit Pai disagreed with the auto-dialer definition, claiming it was too broad. Pai argued that the FCC should define equipment that can generate random or sequential numbers as ATDS. If the machine cannot dial, store or produce these numbers, Pai said it should be called a random or sequential number generator rather than an auto dialer.
SmartFinancial leads are TCPA approved.
Auto Dialers and Federal RoboCalling Laws
A second law that insurance companies should be aware of is the FCC statute dealing with Robocalling. It is illegal to use auto-dialers to make robocalls.
On June 18, 2015, the FCC passed a declaratory ruling that expanded the TCPA law that puts restrictions on robocalling, which is the use of pre-recorded messages. Although some auto-dialing software can deliver pre-recorded messages, it's not the same thing as robocalling.
Under this law, marketers cannot use robo-dialers to send pre-recorded messages to cellphones or landlines (business or consumer) unless they have gotten the prior, written permission of the person. They can obtain this through an email, audio recording, web opt-in, as long as businesses follow the E-Sign Act. NOTE: When you buy SmartFinancial Insurance leads, you automatically have permission to call until the lead asks you to stop.
Pre-recorded messages must truthfully reveal who the company is with a telephone number that enables customers to call them back during regular business hours. Additionally, the recording must include an opt-out feature that allows customers to submit a request to the "Do Not Call" registry.
Auto Dialers and Federal "Do Not Call" Registry Laws
A third law that insurance carriers that use Auto Dialers should be aware of is the Do Not Call Law. In 2013, the FCC implemented new rules that require telemarketers to obtain a person's consent before a company can call or send a text. The TCPA allows victims to collect damages of $500 minimum for every illegal call, fax or text.
Under this law, call centers can't make telemarketing calls to phone numbers on state and federal Do Not Call Registries unless they qualify for an exemption. Over 75 percent of residential numbers are now on the National Do Not Call List. Companies must regularly purchase the DNC database and must regularly scrub numbers from the updated list.
The law allows businesses and call centers to obtain all the numbers in the first five area codes for free. Companies can purchase additional area codes for $62, with the maximum being $16,714 for the entire nation.
Now that you understand the laws concerning auto-dialers, we'll review the different features of auto dialers in upcoming sections.
What Types of Auto Dialers are Available on the Market?
Are you trying to decide which legal dialer to get for your insurance agency? There are several kinds of auto-dialing software available on the market: voice broadcasting, predictive, progressive (power) and preview dialers. In this section, you'll learn about the different features of each one.
1. Voice Broadcasting Auto Dialer
The auto dialer, also known as Voice Broadcasting, distributes a pre-recorded message to a data list. It produces leads called "Press1" leads, which are not high quality or decent ones.
Under the TCPA, these prospects are also illegal. Insurance companies cannot use the leads gathered through voice broadcasting to develop consumer prospects.
2. Preview Dialer
The preview dialer forces insurance professionals to understand more about their customers before selling them actual products. This dialer is best for high-value interactions and gives agents time to research their prospective contacts before calling them.
Preview dialers help insurance agents learn more about each prospect's name, history and other data before contacting them directly. This data helps them to build a relationship with each customer.
Insurance agents can use these preview dialers to secure clients in one of two ways. The first method involves an agent reviewing each prospect's information for a predetermined time. The dialer automatically calls the client once the period ends. In the second method, an agent reviews the data for an undetermined period, then chooses a time to call the customer back.
Although preview dialers can make life easier for your salespersons, they have several disadvantages. With this technology, insurance agents may have many calls that don't connect with clients, including disconnects and voice mails. Additionally, you'll make fewer calls with these dialers compared to other types.
Agencies should create call scripts for their agents to read when using this technology.
3. Progressive Dialer (Power Dialer)
The progressive dialer, also known as the power dialer, is the most popular model on the market today. It blends features of manual dialing and the more advanced predictive dialers. Companies use this technology for customer service, insurance sales and other related sectors.
This technology uses a single-line dialer to connect agents with prospective contacts. It enables insurance agents to call more prospective contacts per hour compared to preview dialers.
The progressive dialer paces the number of calls based on the agents' performance and abandonment rates. It runs through a phone list until it reaches a live person.
This technology ensures that agents will can help a customer as soon as they answer the phone. When a live person answers, the power dialer immediately relays the call to an insurance agent.
The agent ends the call by tapping a disposition button which saves the tracking details for the prospect. Afterward, the dialer immediately makes a call and connects the agent with the next live contact. It moves onto a new call when it encounters busy signals, disconnected lines or voicemails.
A power dialer has several advantages since insurance professionals can adjust this software to meet its agency's goals. It allows businesses to monitor calls. Additionally, most power dialers integrate with popular CRMs, allowing for better management of leads.
4. Predictive Dialer (Rapid Dialer)
The predictive dialer has more advanced features than other dialers.
The technology uses an algorithm to determine how many calls to execute. It adjusts its dialing rate according to the availability of insurance agents. These dialers are best for contact centers that need to improve their sales agent contact rates and manage them better.
This dialer allows insurance agencies to dial more often with a lower error rate and fewer dropped calls. It accomplishes this by estimating the customer response time for phone calls. It matches this information with the number of agents currently working.
Top Auto Dialer Features: Making Life Easier
There are several top features that most auto dialer software shares. According to LeadHeroes, here are some your company should consider when shopping for an auto dialer for your insurance business.
Answering Machine Messages and Email - Some dialers have technology that allows you to skip answering machines or deliver a pre-recorded message. Email features enable you to mail quotes to individuals or send more information to prospects.
Calendars and Tasks - These features remind agents about goals they must accomplish. Some dealers can funnel contact information into your calendar and make calls whenever your agent is available.
Custom Dispositions - Some dialers allow businesses to judge the quality of a prospect. Once an agent speaks with a person, the software assesses the lead using a cold vs. warm continuum.
Customer Relationship Management Tools (CRM) - Most auto-dialers come with a sales CRM. Select CRMs for your company that are intuitive, user-friendly and less complicated to use. They should eliminate manual data entry by tracking all call activity. Additionally, this technology should facilitate outbound by a single click. The CRMs should also simplify the inbound call process by telling users when they have one on the line. The person can answer it, transfer it, or send it to voicemail.
DNC Scrub - This feature allows you to delete numbers that are on the DNC registry. Some dialers will erase these numbers based on the lists that vendors provide. Others will do so if you have a SAN subscription list.
Dynamic Caller ID - People are more likely to pick up if a local number is calling them. One study found that prospects were 400 percent more likely to answer calls with local area codes. There are two types of caller ID: standard and dynamic. Standard caller ID allows you to show phone numbers based on the prospect's caller ID for each campaign. Dynamic ones predict what number to display based on the area code.
Lines - Whether you use a single-line dialer or a multiple dialer will depend on your preference. Most single-line dialers don't have time gaps when someone answers a phone. This dead time usually indicates that it is a telemarketing call.
Pop-Up Scripts - Some CRMs show agents a pre-recorded sales script that will assist them during sales calls.
Recording and Call Monitoring - These features allow agents to keep records of what they said to customers. Recording and call monitoring features enable administrators to manage their agents more effectively and suggest improvements.
Three-Way Conferencing - It allows agents to transfer hot leads to a senior agent.
In the next section, you'll learn about the different auto dialer purchasing options that insurance companies can consider.
Auto Dialer Purchasing Options
What are the different types of auto dialer purchasing options currently available? Businesses should review the following options when searching for a new dialer for their business.
Cloud-Based Versus Non-Cloud-Based Dialers
Some companies host their dialers on the cloud, which means they work using an internet connection. After you purchase a subscription, you can log into your account on the dialer's company website and start making calls from your contact list.
An advantage of hosted software is you can log into your account anywhere on any device. Additionally, you don't have to worry about applying constant updates to software on your physical computing system since the company handles it for you.
Non-cloud-based dialers allow you to download the software to your computer and install it onto your computer systems. Although it takes up more memory on your computer, it enables you to use its system regardless of your internet connection.
The biggest drawback to non-cloud based dialers is that they use more memory than cloud-based systems and can cause your computers to slow down.
Should You Rent or Buy Your Dialer?
According to LeadHeroes, insurance companies and agencies should rent their auto dialer instead of purchasing the equipment. The learning curve to managing an auto-dialer is significant compared to a subscription model.
When you own your dialer, you'll have to take care of the tech-related issues yourself, including setting up a SIP truck, buying a VOIP service, purchasing updates and troubleshooting your issues.
Under a rental model, the auto-dialer company handles all of the tech-related issues.
What are the 12 Best Auto Dialers on the Market for Insurance Companies?
The following list contains the top twelve auto dialers on the market for professionals in the insurance industry.
1. Prospect Boss (formerly Sales Dialers)
Prospect Boss, formerly known as SalesDialers.com, is a cloud-based auto caller system. The company's most popular option is its multi-line Customer Relationship Management (CRM) dialer. It enables insurance companies to make more sales conversions and improve their marketing campaigns.
ProspectBoss allows insurance agencies to dial approximately 200 leads per hour. Its dialer's Local Presence feature will display the correct area code to each local caller. When agents contact insurance leads, the caller ID will show the contact's local number. Its Call Transfer allows agencies to transfer your calls to different agents.
Additionally, it has several advanced features, such as Facebook Lead Integration. It allows agents to contact people who fill out a form. It will also rank the hottest leads so you can convert these potential targets into prospects.
Its CRM integrates with software, such as Arch Agent, Happy Grasshopper, Top Producer, Wise Agent, and other software. Prospect Boss also offers follow-up drip campaigns that will allow you to stay engaged with your prospects. Monthly subscription plans for ProspectBoss CRM dialers cost $79 - $129 per month based on the number of lines.
For details, contact their customer service number is 1 (800) 662-4009.
This dialer is a cloud-based sales automation system owned by Ellie Mae, Inc. It means your company won't have to replace its current software or buy new equipment. It works with phone systems, cellphones or softphones. It also has a faster deployment time.
The dialer has a Click-to-dial feature that saves time calling prospects with a single click. It has a Shotgun Connect feature that notifies available reps of potential inbound leads.
Velocify connects agents to the first person that responds. The Local Presence feature matches your telephone number with a contact's local area code. It increases the chance that a live person will answer the phone.
The Dial-IQ software helps insurance agencies integrate their voice engagement tools and sales.
The company claims it helps businesses grow faster through meaningful conversations. Velocify may be better for larger firms. Subscriptions for Velocify's Dialer IQ software ranges from $300 to $1,500 per month.
For details, contact their customer service line at 1 (888) 843-1777.
Call Tools sell predictive and preview dialer suites that allow companies to host a team of agents around the world.
Their predictive dialer includes software that automatically transfers live calls to agents regardless of where they are based. It also tracks the number of calls that each agent has taken and how long they were on calls.
CallTools' preview dialer allows you to search for specific contacts. It limits dialing that your business must call based on your business hours, time zones and state. The technology allows you to add qualified leads and correctly identify voice mailboxes.
For details, contact their customer service number is 1 (800) 679-1637.
Mojo's dialers allow insurance companies to make multiple calls per house. Insurers can make 300 calls per hour using their multi-dialer and up to 85 calls per hour with their single-line dialer. It seamlessly integrates with the Boomtown, CINC, Top Producer, Wise Agent, Kunversion, Google Calendars and other platforms. You can also connect the Mojo dialer to the Vulcan7, Redx, My +Plus Leads, Telelisting and other data accounts to deliver leads automatically.
Mojo's Click to Call feature offers a semi-manual list and nurture dialing options. The dialer's Zone Guard prevents agents from calling contacts across time zones. Its Call Hammer has several easy calling modes that allow insurance agents to saturate leads by calling existing numbers before starting with the next prospect. It can also get hard-to-find contact information.
Licensing fees for the Mojo's single-line dialer start at $99, and its tripe-line dialer begins at $149.
The company claims their auto dialer software increases productivity by helping agents make more calls and fewer mistakes. Their technology can dramatically improve call activity by more than 296 percent.
VanillaSoft's lead management platform offers two types of dialing, progressive and preview dialers. It can also integrate with an insurance company's current telephone systems, including analog phones, PBX. It also includes VOIP with softphones or desk phones.
For details, contact their customer service number is 1 (972) 200 0179.
6. EVS7 Dolphin
The EVS Power Dialer Dolphin is one platform that promises to connect prospects to agents five times faster than its competitors.
This dialer allows agents to log in from any place in the world to begin power dialing or contacting their leads. It enables them to answer the phone immediately when the software connects with a live prospect. If it reaches an answering machine, it allows an agent to leave a pre-recorded message.
Its CRM also allows you to create, update, upload or assign leads. You can also manage and seat users. The Dolphin also delivers live reports and exports data about each agent's performance. You can also monitor or whisper during phone calls.
For details, contact their customer service number at (800) 713-8353 or (972) 713-6622.
This predictive dialer allows companies to complete outbound calls from their list of contacts. It uses a predictive mathematical algorithm that helps increase the number of live connections. It anticipates when agents will become available and adjust the dialing rate.
The company claims it can triple the talk time compared to manual dialing from 15 minutes to 48 minutes. This technology also has multiple dialing modes that allow businesses to select the ones that best suit their needs.
In addition to their predictive dialer, the company also offers power, progressive and preview dialers.
The software integrates with Salesforce, ServiceNow, Oracle, NetSuite and Zen Desk. It also synchronizes with Salesforce contact lists.
For details, contact their customer service number at 1 (800) 553-8159.
This company sells an on-demand cloud call center platform that provides companies reliable, flexible and secure solutions. The software company started in 2007 as a research project. It later led to an open-source call center application that now has more than 100,000 plus downloads.
GoAutoDial includes features like predictive dialing, WebRTC, softphone and VOIP phone supports. Additionally, it allows businesses to conduct multi-channel campaigns. The company promises a 99.99 percent uptime on these U.S. East and West Coast servers.
Third-party application integrations are available through REST APIs. Its most popular ones include Google, SurveyMonkey, Gmail and LimeSurvey.
For details, contact their customer service number at 1 (877)350-5288.
9. T-Max Dialer
This predictive dialer is an app that helps marketing and collection teams make sales using an inbound and outbound CRM dialing system. It allows teams to reach as many contacts as possible in an hour.
T-Max dials up to five numbers simultaneously, then connects the live contacts to your agents. It also has an automated system which results in less time spent on no answers, busy signals and wrong numbers.
It has a web platform that allows you to leave a pre-recorded message when a person receives a client answering machine. It also uses Answering Machine Detection (AMD) that enables your agents to avoid connecting with the prospects' voicemails or answering machines.
You can also transfer calls in real-time to a three-way conference call.
The cost for this dialer is $100 per month/per seat. The company offers several free trials. For details, contact their customer service number at 1 (620) 607-0249.
10. Ready Mode (XenCall)
Ready Mode (formerly XenCall) offers a predictive dialer that promises to decrease the time from research to outreach.
This technology company claims its dialer to be faster than other dialers. You can configure the technology to dial multiple channels in the background up to 12 lines per agent. The company also has fully blended, unrestricted inbound and outbound calling channels.
The dialer also automates tasks like data entry. You can also automate Ready Mode's dialer to prioritize unlimited inbound queues and dialing lists. yOu can also email reports to administrators ao a regular schedule. For details, contact their customer service number at 1 (800) 694 1049.
11. XANT (Inside Sales)
Inside Sales recently rebranded as the XANT. Their Playbooks dialer helps companies build consistent revenues by gathering intelligence about their prospects. It delivers this information to your agents to help them convert these prospective clients into customers.
The Playbooks dialer also seamlessly integrates with your CRM and other tools, providing best-in-class security for your client's data and information. The suite is certified for SOC2. It also includes baseline policies that govern corporate conduct and security against ISO, NIST, CoBIT and other industry standards.
XANT also has features that eliminate manual data entry and provides reporting that exceeds aggregate collection. Additionally, it has a fully mobile sales solution that allows administrators to track their team's progress.
For more information, contact their customer service number at (888) 297-3009.
Intercloud's predictive dialer and CRM helps call centers or individual agencies use multiple dialing modes. Insurance agencies can choose between three modes: predictive, power or manual dialing. It has no contracts or setup fees.
Intercloud9 increases your calling with local presence callerID that has a 5 to 1 dial ratio. It filters out disconnected numbers, no answers, busy signals and operator intercepts.
It claims its cloud-based system is easy to understand. Clients can set up this suite in under 10 minutes. Agents can be based anywhere in the world and log in using an internet connection.
Businesses can also upload their own DNC internal list or scrub numbers using the National Do Not Call Registry. It also includes local caller presence, text messaging, agent monitoring and other features.
For more information, contact their customer service number at 1 (877) 256-2100.
Are you an insurance agency seeking to increase the number of quality leads to your business? SmartFinancial can help you find excellent prospects that will convert to customers and increase your bottom line. For details, contact us today : 877.323.7750